Frequently Asked Questions
Our goal is to make printing your work easy. We are happy to help you with any questions along the way, or make any professional recommendations where you aren’t sure what to do.
I’m having trouble ordering my print(s) what are the steps I need to take?
Go to the ‘order prints’ page and select either standard or premium paper
Select your image size, paper type, border and crop options
Click ‘add to cart’
In the pop-up dialogue box click ‘upload image file’ upload your image, and close the Dropbox window, then press ‘add to cart’
Press on cart icon (top right on screen) and proceed to checkout
Note: if you are ordering multiple sizes, please include each image’s size in the file name (ex. “YourImageTitle-8x10"). If there are any formatting questions, we will reach out to you shortly after you place your order.
My print was damaged in the mail, what should I do?
If your print was damaged in the shipping process, please send an image of the damage, and your shipping address to info@positiveprintlab.com within 3 days of delivery. We will reprint and reship free of charge if your damage claim is accepted.
What does full bleed mean?
Full bleed is when a print has no borders. The image “bleeds” over the edge of the paper.
Why do we need to crop my image to have equal borders?
The majority of modern cameras shoot in a 2:3 format. Therefore, if you select a print size with a ratio that differs from your uploaded image and you would like equal borders, the image needs cropping.
What are the preset size options based on?
Preset size options are based on traditional, prebuilt frame sizes that are widely available. You can purchase and build your own frames through a variety of sources such as americanframe.com
What kind of paper are standard prints printed on?
Standard prints are printed on archival, acid free papers, manufactured by Canon.
Do you offer sizes smaller than 8x10?
Yes, we offer sizes smaller than 8x10, but please note that anything under 8x10 in size will cost the same amount as an 8x10 on whichever paper you have selected.
Can I print at ANY size?
Yes, you can place an order for any sizes not listed (up to 44” on the short side, by any length), via the ‘Contact’ button at the top of our website. Please specify your print size, paper type, border/full bleed specs, and quantity for each image you you would like to print, along with their corresponding file names. We will respond to your email with an invoice, and an upload link to submit your image(s).
Can I place a HUGE order?
Yes, we welcome orders of any size. If you are not ordering through the website, you will be invoiced directly via email. A deposit of 50% of your job cost will be required to begin printing, or lock in production for a certain time frame.
Can I return my order?
All orders are non-refundable and cannot be returned.
Terms and Conditions:
This Terms and Conditions Agreement ("Agreement") is a legal contract between you (referred to as "User") and Positive Print Lab (referred to as "Service Provider"). By accessing or using our fine art printing service, you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree with these terms, please refrain from using our service.
Description of Service: Positive Print Lab offers fine art printing services, including high-quality printing, framing (if requested), and packaging for artists and individuals seeking to reproduce their artwork.
User Obligations: a. Copyrights and Licensing: As a User, you are solely responsible for ensuring that any artwork or images you submit for printing do not violate any copyright, trademark, or intellectual property rights. By using our service, you represent and warrant that you have the necessary rights to reproduce and print the artwork.
b. Compliance with Laws: Users must comply with all applicable local, national, and international laws and regulations regarding the use of our service. You shall not use our service for any illegal or unauthorized purposes.
c. Account Information: You agree to provide accurate and up-to-date information during the registration process and maintain the confidentiality of your account credentials. You are solely responsible for all activities that occur under your account.
d. Prohibited Content: You shall not submit any artwork or images that contain offensive, defamatory, or inappropriate content. The Service Provider reserves the right to refuse any artwork that it deems inappropriate.
Intellectual Property Rights: a. User's Intellectual Property: You retain all ownership and intellectual property rights to the artwork and images you submit for printing. The Service Provider claims no ownership or rights to any User-generated content.
b. Service Provider's Intellectual Property: All intellectual property rights associated with Positive Print Lab, including but not limited to trademarks, logos, and service marks, are the exclusive property of the Service Provider.
Payment and Pricing: a. Pricing: The pricing for our fine art printing services is displayed on our website or provided separately. The User agrees to pay the specified amount for the selected services.
b. Payment: Payment shall be made by the User prior to the commencement of printing. Accepted payment methods will be outlined on our website or communicated separately.
Delivery and Shipping: a. Timelines: The Service Provider will make all reasonable efforts to ensure timely delivery of the printed artwork to the User. However, delivery times may vary depending on the chosen shipping method and destination.
b. Shipping Costs: Shipping costs may apply and will be borne by the User. The shipping charges will be communicated during the checkout process.
Limitation of Liability: a. Service Quality: The Service Provider endeavors to provide the highest quality printing services. However, the User acknowledges that variations in colors and quality may occur due to differences in monitor calibrations between the User and Positive Print lab, and printing materials.
b. Indemnification: The User agrees to indemnify and hold the Service Provider harmless from any claims, damages, or legal actions arising from the use of our service, including but not limited to copyright infringement claims related to the submitted artwork.
Termination: The Service Provider reserves the right to terminate this Agreement and suspend the User's access to the service for any violation of the terms outlined herein.
Amendments: The Service Provider may update and modify this Agreement from time to time. Users will be notified of any significant changes to the Agreement. Continued use of the service after such modifications will constitute acceptance of the revised Agreement.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of New York State, United States, without regard to its conflict of laws principles.
Entire Agreement: This Agreement constitutes the entire understanding between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements, whether oral or written.
By using Positive Print Lab, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement.
Effective Date: 4/1/2020
Positive Print Lab, 35 Meadow St. STE 205, Brooklyn NY, 11206