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Frequently Asked Questions

Our goal is to make printing your work easy. We are happy to help you with any questions along the way, or make any professional recommendations where you aren’t sure what to do.

What is Positive Print Lab?

This is a fine art print shop specializing in large format inkjet printing. Everything sold here from paper, to ink, to framing materials are archival. This means your product will last multiple generations, unlike c-prints or poster prints.

My print was damaged in the mail, what should I do?

If your print was damaged in the shipping process, please send an image of the damage, and your shipping address to within 3 days of delivery. We will reprint and reship free of charge if your damage claim is accepted.

What does full bleed mean?

Full bleed is when a print has no borders. The image “bleeds” over the edge of the paper.

What are the preset size options based on?

Preset size options are based on traditional, prebuilt frame sizes that are widely available. We also offer custom, professional framing in the Custom Frames section of the website. Simply select the same size frame of the print you are having made, and we will frame it for you. Shipping and local pickup available.

Can I print at ANY size?

Yes, you can place an order for any sizes not listed (up to 44” on the short side, by any length), via the ‘Contact’ button at the top of our website. Please specify your print size, paper type, border/full bleed specs, and quantity for each image you you would like to print, along with their corresponding file names. We will respond to your email with an invoice, and an upload link to submit your image(s).

Can I place a HUGE order?

Yes, we welcome orders of any size. If you are not ordering through the website, you will be invoiced directly via email. A deposit of 50% of your job cost will be required to begin printing, or lock in production for a certain time frame.

Can I return my order?

All orders are non-refundable and cannot be returned.

Terms and Conditions:

This Terms and Conditions Agreement ("Agreement") is a legal contract between you (referred to as "User") and Positive Print Lab (referred to as "Service Provider"). By accessing or using our fine art printing service, you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree with these terms, please refrain from using our service.

  1. Description of Service: Positive Print Lab offers fine art printing services, including high-quality printing, framing (if requested), and packaging for artists and individuals seeking to reproduce their artwork.
  2. User Obligations: a. Copyrights and Licensing: As a User, you are solely responsible for ensuring that any artwork or images you submit for printing do not violate any copyright, trademark, or intellectual property rights. By using our service, you represent and warrant that you have the necessary rights to reproduce and print the artwork.

b. Compliance with Laws: Users must comply with all applicable local, national, and international laws and regulations regarding the use of our service. You shall not use our service for any illegal or unauthorized purposes.

c. Account Information: You agree to provide accurate and up-to-date information during the registration process and maintain the confidentiality of your account credentials. You are solely responsible for all activities that occur under your account.

d. Prohibited Content: You shall not submit any artwork or images that contain offensive, defamatory, or inappropriate content. The Service Provider reserves the right to refuse any artwork that it deems inappropriate.

  1. Intellectual Property Rights: a. User's Intellectual Property: You retain all ownership and intellectual property rights to the artwork and images you submit for printing.

b. Service Provider's Intellectual Property: All intellectual property rights associated with Positive Print Lab, including but not limited to trademarks, logos, and service marks, are the exclusive property of the Service Provider.

  1. Payment and Pricing: a. Pricing: The pricing for our fine art printing services is displayed on our website or provided separately. The User agrees to pay the specified amount for the selected services.

b. Payment: Payment shall be made by the User prior to the commencement of printing. Accepted payment methods will be outlined on our website or communicated separately.

  1. Delivery and Shipping: a. Timelines: The Service Provider will make all reasonable efforts to ensure timely delivery of the printed artwork to the User. However, delivery times may vary depending on the chosen shipping method and destination.

b. Shipping Costs: Shipping costs may apply and will be borne by the User. The shipping charges will be communicated during the checkout process.

  1. Limitation of Liability: a. Service Quality: The Service Provider endeavors to provide the highest quality printing services. However, the User acknowledges that variations in colors and quality may occur due to differences in monitor calibrations between the User and Positive Print lab, and printing materials.

b. Indemnification: The User agrees to indemnify and hold the Service Provider harmless from any claims, damages, or legal actions arising from the use of our service, including but not limited to copyright infringement claims related to the submitted artwork.

  1. Termination: The Service Provider reserves the right to terminate this Agreement and suspend the User's access to the service for any violation of the terms outlined herein.
  2. Amendments: The Service Provider may update and modify this Agreement from time to time. Users will be notified of any significant changes to the Agreement. Continued use of the service after such modifications will constitute acceptance of the revised Agreement.
  3. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of New York State, United States, without regard to its conflict of laws principles.
  4. Entire Agreement: This Agreement constitutes the entire understanding between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements, whether oral or written.

By using Positive Print Lab, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement.

User Agreement for Social Media and Marketing Use

This User Agreement ("Agreement") governs the terms under which Positive Print Lab ("Positive Print Lab") may use artwork provided by the client ("Client") for social media and marketing purposes.

1. Grant of Rights

1.1 License: Client grants Positive Print Lab a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and publicly display the artwork provided by Client for the purpose of promoting Positive Print Lab’s services on its official social media channels, website, promotional materials, and marketing campaigns.

1.2 Scope of Use: This license includes but is not limited to the right to post images of the printed artwork, including any photographs or digital representations thereof, on Positive Print Lab’s social media profiles (e.g., Facebook, Instagram, Twitter), website portfolio, marketing materials (e.g., brochures, flyers), and in any other media or format now known or hereafter developed.

2. Ownership and Attribution

2.1 Ownership: Client retains all intellectual property rights, including copyright, in the artwork provided to Positive Print Lab.

2.2 Attribution: Positive Print Lab agrees to credit Client wherever reasonably possible when showcasing the artwork on social media and in marketing materials.

3. Confidentiality and Exclusivity

3.1 Confidentiality: Positive Print Lab agrees not to disclose any confidential information related to Client’s artwork, including but not limited to sensitive personal information or trade secrets, without prior consent from Client.

3.2 Exclusivity: Client acknowledges that Positive Print Lab may work with multiple clients and may use similar provisions for their artwork. This Agreement does not grant exclusivity to Client regarding the use of their artwork in Positive Print Lab’s promotional efforts.

4. Representations and Warranties

4.1 Client Representations: Client represents and warrants that:

  • They have the legal right to grant the license provided in Section 1.
  • The artwork provided does not infringe upon any third-party intellectual property rights.
  • Client has obtained any necessary permissions or licenses for elements incorporated into the artwork.

5. Termination

5.1 Termination: Either party may terminate this Agreement at any time by providing written notice to the other party. Upon termination, Positive Print Lab will cease using Client’s artwork for social media and marketing purposes, except as otherwise required by law.

6. Miscellaneous

6.1 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of New York State, United States.

6.2 Entire Agreement: This Agreement constitutes the entire agreement between Client and Positive Print Lab regarding the subject matter herein and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings.

7. Acceptance

By providing their artwork to Positive Print Lab for printing, Client acknowledges that they have read, understood, and agree to be bound by the terms of this Agreement.

Effective Date: 4/1/2020

Positive Print Lab, 35 Meadow St. STE 205, Brooklyn NY, 11206